@charset "UTF-8";
/* iOS-inspired appearance. System fonts only; no Apple-owned assets are bundled. */
:root{font-family:-apple-system,BlinkMacSystemFont,"SF Pro Text","Helvetica Neue","PingFang SC","Segoe UI","Microsoft YaHei",sans-serif;color:#1c1c1e;background:#f2f2f7;font-size:15px;font-synthesis:none;-webkit-font-smoothing:antialiased;--bg:#f2f2f7;--surface:#fff;--ink:#1c1c1e;--body:#48484a;--muted:#68686e;--blue:#007aff;--action:#0062cd;--light:#eaf3ff;--line:#dedee3;--error:#c52329;--radius:22px}
*{box-sizing:border-box}body{margin:0}button,input,textarea,select{font:inherit}a{color:inherit;text-decoration:none}button,a{-webkit-tap-highlight-color:transparent;touch-action:manipulation}button{cursor:pointer;color:inherit}button:disabled{opacity:.45;cursor:not-allowed}button,a,input,textarea,select{transition:background-color .18s,color .18s,box-shadow .18s,transform .18s}button:active,.category:active{transform:scale(.985)}svg{width:21px;height:21px;flex-shrink:0;stroke-width:1.8;vertical-align:middle}h1,h2,h3,h4,p{margin:0}h2{font-size:22px;font-weight:650;letter-spacing:-.55px}h3{font-size:17px;font-weight:600}small{font-size:12px}[hidden]{display:none!important}
button:focus-visible,a:focus-visible,summary:focus-visible{outline:3px solid #80baff;outline-offset:4px}input:focus-visible,textarea:focus-visible,select:focus-visible{outline:3px solid #9bc8ff;outline-offset:2px}.skip{position:fixed;top:-80px;left:20px;padding:12px;background:#fff;z-index:100;border-radius:12px}.skip:focus{top:12px}
/* Translucent navigation, large title, and grouped content. */
.site-header{position:sticky;top:0;z-index:30;height:82px;background:rgba(247,247,250,.8);border-bottom:.5px solid #d3d3d980;backdrop-filter:blur(24px) saturate(160%);-webkit-backdrop-filter:blur(24px) saturate(160%)}
.header-inner{max-width:1112px;padding:0 24px;margin:auto;height:100%;display:flex;align-items:center;justify-content:space-between;gap:20px}
.brand{display:flex;align-items:center;gap:10px;font-size:20px;font-weight:650;letter-spacing:-.5px}.brand-mark{width:38px;height:38px;border-radius:12px;background:var(--blue);color:white;display:grid;place-items:center;box-shadow:inset 0 .5px 1px #ffffff60,0 2px 4px #007aff16}.brand-mark svg{width:23px;height:23px}.brand-sub{display:block;font-size:10px;font-weight:400;color:var(--muted);letter-spacing:.4px;margin-top:2px}
.header-inner nav{display:flex;align-items:center;gap:4px;background:#e5e5ebc9;padding:4px;border-radius:28px}.header-inner nav a{display:flex;gap:7px;align-items:center;justify-content:center;color:#5d5d63;padding:10px 19px;border-radius:24px;font-size:12px;font-weight:550;min-height:39px}.header-inner nav a svg{width:16px;height:16px}.header-inner nav a.active{background:#fff;color:var(--action);box-shadow:0 1px 4px #00000010,0 0 0 .5px #00000004}.header-inner nav a:hover:not(.active){background:#ffffff65}
.preview-badge{display:flex;gap:7px;align-items:center;color:#66666c;font-size:11px;border:.5px solid #d0d0d7;padding:7px 11px;border-radius:20px}.preview-badge span{width:6px;height:6px;border-radius:50%;background:#8e8e93}
main{max-width:1072px;padding:0 24px;margin:auto;outline:none}.intro{display:flex;align-items:center;justify-content:space-between;padding:42px 2px 31px;gap:28px}.eyebrow{font-size:12px;font-weight:500;color:var(--muted);margin-bottom:10px}.intro h1{font-size:42px;line-height:1.2;font-weight:700;letter-spacing:-1.6px}.intro p{color:var(--muted);font-size:15px;margin-top:12px}.intro-meta{display:flex;align-items:center;gap:13px;font-size:13px;padding:14px 17px;border-radius:17px;background:#ffffffa6}.intro-meta-icon{display:grid;place-items:center;height:37px;width:37px;border-radius:12px;color:var(--blue);background:#eaf3ff}.intro-meta small{display:block;font-size:11px;color:var(--action);margin-top:5px}.intro-meta>svg{color:#8e8e93;width:15px;height:15px;margin-left:10px}
.workspace{display:grid;grid-template-columns:minmax(0,1fr) 284px;align-items:start;gap:28px}.primary-column{min-width:0}.form-card{border-radius:var(--radius);scroll-margin-top:105px}.card-heading{background:#fff;border-radius:22px;padding:24px;display:flex;align-items:center;gap:16px;box-shadow:0 1px 1px #00000002}.request-icon{background:var(--blue);color:white;width:53px;height:53px;display:grid;place-items:center;border-radius:16px;box-shadow:inset 0 1px 1px #ffffff45;flex-shrink:0}.request-icon svg{width:29px;height:29px;stroke-width:1.55}.section-kicker{display:block;color:var(--muted);font-size:12px;margin-top:6px;letter-spacing:0}.time-note{display:flex;align-items:center;gap:4px;white-space:nowrap;margin-left:auto;color:var(--muted);font-size:11px}.time-note svg{width:13px;height:13px}
.stepper{list-style:none;margin:21px 0 24px;padding:5px;display:flex;background:#e5e5eb;border-radius:13px;gap:4px}.stepper li{display:flex;align-items:center;justify-content:center;gap:8px;flex:1;padding:9px 8px;min-height:40px;border-radius:10px;font-size:12px;color:#65656b;white-space:nowrap}.stepper li>span{font-size:10px;display:grid;place-items:center;width:20px;height:20px;border:1px solid #a3a3ac;border-radius:50%}.stepper li.current{background:#fff;color:var(--action);font-weight:600;box-shadow:0 1px 4px #00000012}.stepper li.current>span{background:var(--action);color:#fff;border-color:var(--action)}.stepper li.done{color:var(--action)}.stepper li.done>span{border:none;background:#d4e7ff}.stepper li.done svg{width:13px;height:13px;stroke-width:2.4}
.question-title{font-size:16px;font-weight:600;margin-bottom:7px;padding:0 4px;letter-spacing:-.2px;outline:none}.field-note{font-size:12px;color:var(--muted);line-height:1.8}#step-content>.field-note,.categories>.field-note{padding-left:4px}.categories{border:0;padding:0;margin:0;min-width:0}
/* Native-style choice rows with inset separators and selection checkmarks. */
.category-grid{margin-top:17px;border-radius:20px;background:#fff;overflow:hidden}.category{display:flex;align-items:center;gap:14px;position:relative;cursor:pointer;min-height:76px;padding:16px 22px}.category:not(:last-child):after{content:"";position:absolute;bottom:0;left:74px;right:0;height:.5px;background:#dadade}.category:hover{background:#f6f8fc}.category:has(input:checked){background:#f1f7ff}.category:has(input:focus-visible){outline:3px solid #80baff;outline-offset:-3px}.category input{position:absolute;inset:0;width:100%;height:100%;opacity:0;cursor:pointer;margin:0;z-index:2}.category-icon{width:38px;height:38px;border-radius:11px;color:#fff;background:var(--blue);display:grid;place-items:center;flex-shrink:0;box-shadow:inset 0 .5px .5px #ffffff30}.category-icon svg{width:23px;height:23px;stroke-width:1.65}.category-1 .category-icon{background:#ff9500}.category-2 .category-icon{background:#34a853}.category-3 .category-icon{background:#5856d6}.category-4 .category-icon{background:#00a3bb}.category-5 .category-icon{background:#8e8e93}.category-copy{min-width:0;flex:1}.category strong{display:block;font-size:16px;font-weight:500;line-height:1.4}.category small{display:block;color:var(--muted);font-size:11px;margin-top:4px;line-height:1.6}.radio-check{width:22px;height:22px;display:grid;place-items:center;flex-shrink:0;color:var(--blue)}.radio-check svg{width:21px;height:21px;stroke-width:2.6;opacity:0}.category:has(input:checked) .radio-check svg{opacity:1}
.context-tip{display:flex;align-items:flex-start;gap:8px;color:var(--muted);font-size:11px;line-height:1.8;padding:13px 8px 0}.context-tip svg{width:14px;height:14px;margin-top:3px}
.form-actions{display:flex;flex-direction:column-reverse;gap:16px;padding:22px 0 0}.form-actions>div{width:100%;display:flex;gap:12px}.form-actions>span{display:flex;align-items:center;justify-content:center;gap:5px;color:var(--muted);font-size:11px}.form-actions>span svg{width:12px;height:12px}.form-actions #next{flex:1}
.button{display:inline-flex;justify-content:center;align-items:center;gap:9px;border:none;border-radius:14px;min-height:46px;padding:13px 22px;font-size:14px;font-weight:600;white-space:nowrap}.button svg{width:17px;height:17px}.primary{color:#fff;background:var(--action);box-shadow:0 2px 4px #007aff12}.primary:hover{background:#005bc0}.secondary{background:#e3e9f3;color:var(--action)}.secondary:hover{background:#d5e4f8}
.bottom-note{display:flex;gap:8px;justify-content:center;align-items:flex-start;margin:26px 0 20px;color:var(--muted);font-size:11px;line-height:1.8}.bottom-note>svg{width:17px;height:17px;color:var(--action);margin-top:2px}.bottom-note p span{display:block;font-size:10px;margin-top:3px}
aside{display:grid;gap:22px}.care-card{border-radius:23px;padding:28px 25px 24px;background:#fff}.care-icon{color:var(--blue);background:#ecf4ff;width:59px;height:59px;border-radius:18px;display:grid;place-items:center;margin-bottom:22px}.care-icon>svg{width:32px;height:32px;stroke-width:1.5}.care-card h2{font-size:23px;line-height:1.5;letter-spacing:-.7px;margin-bottom:12px}.care-card>p{color:var(--muted);font-size:13px;line-height:1.9}.care-divider{border-top:.5px solid var(--line);margin:24px 0 21px}.care-feature{display:flex;align-items:flex-start;gap:11px;font-size:13px;margin-top:19px}.care-feature>svg{color:var(--blue);width:19px;height:19px}.care-feature small{display:block;color:var(--muted);font-size:11px;margin-top:6px}
.prep-card h3{font-size:12px;color:var(--muted);font-weight:400;padding:0 12px;margin-bottom:11px}.prep-card ul{margin:0;list-style:none;padding:0 15px;border-radius:18px;background:#fff}.prep-card li{display:flex;gap:10px;align-items:center;padding:14px 0;font-size:12px}.prep-card li:not(:last-child){border-bottom:.5px solid var(--line)}.prep-icon{color:var(--blue);display:grid;place-items:center}.prep-icon svg{width:18px;height:18px}.prep-card>p{font-size:11px;color:var(--muted);margin:10px 12px 0}
.aside-help{display:flex;justify-content:space-between;align-items:center;padding:17px;background:#fff;border-radius:16px;font-size:13px;color:var(--action)}.aside-help span{display:flex;align-items:center;gap:9px}.aside-help>svg{width:15px;height:15px;color:#8e8e93}.aside-help span svg{width:19px;height:19px}
footer{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:22px 0 28px;margin-top:24px;border-top:.5px solid #d5d5dc;color:var(--muted);font-size:10px}footer>div{display:flex;gap:18px;align-items:center}footer button{border:0;background:none;padding:8px 0;font-size:11px;color:var(--action)}.footer-dot{margin:0 7px}
/* Form fields and attachments retain the existing behavior. */
.fields{margin-top:20px;background:#fff;border-radius:20px;padding:22px;display:grid;gap:23px}.two-fields{display:grid;grid-template-columns:1fr 1fr;gap:17px}.field{min-width:0}.field label,.field-label{display:block;font-size:13px;font-weight:500;margin-bottom:9px}.optional{font-size:11px;color:var(--muted);font-weight:400;margin-left:5px}.required{color:var(--error);margin-left:4px}
input[type=text],input[type=email],select,textarea{display:block;width:100%;min-height:46px;border:1px solid #8c8c94;border-radius:11px;padding:12px 13px;font-size:15px;color:var(--ink);background:#f9f9fc}input::placeholder,textarea::placeholder{color:#74747b;font-size:12px}textarea{min-height:118px;line-height:1.8;resize:vertical}input[aria-invalid=true],textarea[aria-invalid=true]{border-color:var(--error);background:#fff9f9}.field .field-note{font-size:11px;margin-top:8px}.counter{font-size:11px;color:var(--muted);text-align:right;margin-top:6px}.error{font-size:12px;color:var(--error);line-height:1.7;margin-top:7px}.error:empty{display:none}
.selected-pill{display:inline-flex;gap:6px;align-items:center;color:var(--action);background:#e3edfc;border-radius:8px;padding:7px 10px;margin:10px 4px 0;font-size:11px}.selected-pill svg{width:14px;height:14px}
.file-drop{display:block;position:relative;background:#f5f8fd;border:1px dashed #849bbb;border-radius:12px;padding:23px 12px;text-align:center;cursor:pointer;font-weight:400!important;line-height:1.8}.file-drop>svg{display:block;width:26px;height:26px;color:var(--blue);margin:0 auto 9px}.file-drop strong{font-size:13px;font-weight:500;color:var(--action)}.file-drop small{display:block;font-size:11px;color:var(--muted);margin-top:4px}.file-drop input{cursor:pointer;position:absolute;opacity:0;inset:0;width:100%;height:100%}.file-drop:has(input:focus-visible),.file-drop.dragover{outline:3px solid #80baff;outline-offset:2px;background:#eaf3ff}
.file-list{display:grid;gap:8px}.file-row{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 10px;background:#f2f2f7;border-radius:10px;font-size:12px}.file-row>span{display:flex;gap:9px;align-items:center;min-width:0}.file-name{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.file-row img{height:36px;width:36px;border-radius:7px;object-fit:cover}.icon-button{display:grid;place-items:center;border:0;background:#ededf2;color:var(--muted);min-width:36px;min-height:36px;border-radius:50%}.icon-button:hover{background:#dddde6}.icon-button svg{width:18px;height:18px}
.review{margin-top:20px;padding:0 20px;background:#fff;border-radius:20px}.review-row{display:grid;grid-template-columns:82px minmax(0,1fr);gap:14px;padding:16px 0;font-size:13px;line-height:1.7}.review-row:not(:last-child){border-bottom:.5px solid var(--line)}.review-row>span{color:var(--muted)}.review-row>strong{font-weight:400;white-space:pre-wrap;overflow-wrap:anywhere}
.consent{display:flex;align-items:flex-start;gap:10px;font-size:12px;color:var(--body);line-height:1.8;padding:0 5px;margin-top:22px}.consent input{width:19px;height:19px;margin:2px 0 0;flex-shrink:0;accent-color:var(--action)}.consent button{border:0;background:none;padding:0 2px;color:var(--action);font-size:inherit;text-decoration:underline;text-underline-offset:2px}
/* Tracking, help, and success share the same system language. */
.alternate{background:#fff;padding:28px;border-radius:23px}.alternate>.section-kicker{font-size:11px;font-weight:600;letter-spacing:1px;margin:0 0 12px;color:var(--action)}.alternate h2{margin-bottom:10px}.alternate>.field-note{margin-bottom:24px}.search-form{display:flex;align-items:flex-end;gap:10px}.search-form .field{flex:1}.search-form input{text-transform:uppercase}.search-form .button{padding-inline:16px}.demo-track{display:flex;flex-wrap:wrap;align-items:center;gap:5px;margin:13px 0 20px;color:var(--muted);font-size:11px;line-height:1.8}.text-button{border:none;background:none;padding:4px 0;color:var(--action);font-size:12px;text-decoration:underline;text-underline-offset:3px}
.empty-state{padding:30px 6px 17px;border-top:.5px solid var(--line);text-align:center}.empty-state>svg{width:38px;height:38px;margin-bottom:16px;color:#8e8e93;stroke-width:1.3}.empty-state h3{margin-bottom:9px;font-size:17px}.empty-state p{font-size:12px;color:var(--muted);line-height:1.9}
.ticket-head{padding-top:24px;margin-top:20px;border-top:.5px solid var(--line);display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:10px}.mono{font-family:ui-monospace,"SF Mono",Menlo,Consolas,monospace;font-size:12px;color:var(--muted)}.ticket-head h3{font-size:18px;margin-top:9px}.status-pill{padding:7px 10px;border-radius:20px;color:var(--action);background:#eaf3ff;font-size:11px;white-space:nowrap}.ticket-description{margin-top:16px;font-size:13px;line-height:1.9;color:var(--body);white-space:pre-wrap;overflow-wrap:anywhere}
.timeline{list-style:none;padding:0;margin:26px 0}.timeline li{position:relative;margin-left:6px;padding:0 0 25px 23px;border-left:1px solid #c8ddf5;line-height:1.8}.timeline li:last-child{border-left:0;padding-bottom:0}.timeline li:before{content:"";position:absolute;left:-5px;top:6px;width:9px;height:9px;border:2px solid #fff;border-radius:50%;background:var(--blue);box-shadow:0 0 0 1px #a7caff}.timeline h4{font-size:14px;font-weight:550}.timeline p{font-size:12px;color:var(--muted);white-space:pre-wrap;overflow-wrap:anywhere}.timeline time{display:block;font-size:11px;color:var(--muted);margin-top:5px}.reply-area{background:#f2f2f7;padding:18px;border-radius:17px}.reply-area textarea{min-height:90px;background:#fff}.reply-area .button{margin-top:10px}.reply-area>.field-note{margin-top:10px;font-size:11px}
.success{padding:32px 24px;margin-top:22px;border-radius:24px;background:#fff;text-align:center}.success-mark{height:72px;width:72px;border-radius:50%;background:#e8f7ed;color:#248344;display:grid;place-items:center;margin:0 auto 23px}.success-mark>svg{width:33px;height:33px;stroke-width:2.4}.success h2{font-size:26px;margin-bottom:12px;outline:none}.success>p{font-size:13px;color:var(--muted);line-height:1.9}.ticket-number{display:flex;align-items:center;justify-content:center;gap:18px;width:fit-content;max-width:100%;margin:24px auto 18px;padding:17px;border-radius:15px;background:#f2f2f7}.ticket-number small{display:block;font-size:11px;color:var(--muted);margin-bottom:6px;text-align:left}.ticket-number strong{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:19px;font-weight:500;letter-spacing:.2px}.success-note{font-size:11px!important}.success-buttons{display:flex;gap:10px;justify-content:center;margin-top:24px;flex-wrap:wrap}
.faq-search{position:relative;margin:24px 0 20px}.faq-search>svg{position:absolute;left:12px;top:13px;width:20px;height:20px;color:var(--muted)}.faq-search input{padding-left:41px;background:#f2f2f7;border-color:#f2f2f7}.faq-item{border-top:.5px solid var(--line);padding:19px 0}.faq-item summary{display:flex;justify-content:space-between;align-items:center;gap:16px;list-style:none;cursor:pointer;font-size:14px;font-weight:500;line-height:1.8}.faq-item summary::-webkit-details-marker{display:none}.faq-item summary>svg{width:17px;height:17px;color:var(--action)}.faq-item[open] summary>svg{transform:rotate(45deg)}.faq-item p{font-size:13px;color:var(--muted);line-height:1.9;margin-top:12px}.help-cta{display:flex;justify-content:space-between;align-items:center;gap:12px;padding:18px;background:#f2f2f7;border-radius:15px;margin-top:21px;font-size:14px}.help-cta small{display:block;margin-top:6px;font-size:11px;color:var(--muted)}
#toast{position:fixed;left:50%;bottom:28px;transform:translate(-50%,15px);max-width:calc(100% - 32px);border-radius:22px;padding:14px 21px;background:#313136ef;color:#fff;font-size:13px;text-align:center;opacity:0;pointer-events:none;z-index:100;backdrop-filter:blur(16px);transition:opacity .2s,transform .2s}#toast.show{transform:translate(-50%,0);opacity:1}
dialog{width:calc(100% - 40px);max-width:450px;padding:28px;border:0;background:#f9f9fbee;color:var(--ink);border-radius:28px;box-shadow:0 24px 80px #00000026;backdrop-filter:blur(24px);-webkit-backdrop-filter:blur(24px)}dialog::backdrop{background:#00000040}.dialog-head{display:flex;align-items:center;justify-content:space-between;gap:14px;margin-bottom:18px}.dialog-head h2{font-size:21px}dialog p{font-size:13px;line-height:1.9;color:var(--body);margin-bottom:16px}dialog>.button{width:100%;margin-top:9px}
@media(min-width:1450px){
main{max-width:1128px}.header-inner{max-width:1168px}.intro{padding-top:48px;padding-bottom:36px}.workspace{grid-template-columns:minmax(0,1fr) 300px;gap:32px}
}
@media(max-width:1000px){
.workspace{grid-template-columns:minmax(0,1fr) 250px;gap:23px}.card-heading{padding:20px;gap:12px}.card-heading h2{font-size:20px}.time-note{font-size:10px}.care-card{padding:24px 20px}.intro h1{font-size:38px}.two-fields{grid-template-columns:1fr;gap:23px}.search-form{flex-wrap:wrap}.search-form .field{flex-basis:100%}
}
@media(max-width:760px){
.site-header{height:62px;border-bottom:0;background:transparent;backdrop-filter:none;-webkit-backdrop-filter:none;isolation:isolate}
.site-header:before{content:"";position:absolute;inset:0;z-index:-1;background:rgba(242,242,247,.78);backdrop-filter:blur(24px);-webkit-backdrop-filter:blur(24px)}
.header-inner{padding-inline:21px}.brand{font-size:18px;gap:8px}.brand-mark{width:31px;height:31px;border-radius:10px}.brand-mark svg{width:19px;height:19px}.brand-sub{display:none}.preview-badge{font-size:10px;padding:6px 9px}
/* A floating tab bar, with one DOM navigation shared between breakpoints. */
.header-inner nav{position:fixed;left:50%;transform:translateX(-50%);bottom:max(12px,env(safe-area-inset-bottom));width:min(380px,calc(100% - 32px));height:68px;border-radius:35px;padding:5px;border:1px solid #ffffffe0;background:rgba(248,248,251,.94);box-shadow:0 6px 28px #00000017,0 0 0 .5px #0000000c,inset 0 1px 0 #fff;backdrop-filter:blur(28px) saturate(180%);-webkit-backdrop-filter:blur(28px) saturate(180%);gap:2px}.header-inner nav a{flex:1;flex-direction:column;gap:4px;padding:8px 4px;height:56px;min-width:0;font-size:10px;border-radius:29px;color:#68686e}.header-inner nav a svg{width:23px;height:23px;stroke-width:1.9}.header-inner nav a.active{background:#e1edfc;color:var(--action);box-shadow:inset 0 .5px .5px #fff}
main{padding:0 20px;padding-bottom:calc(100px + env(safe-area-inset-bottom))}.intro{padding:20px 2px 25px}.eyebrow{display:none}.intro h1{font-size:34px;line-height:1.2;letter-spacing:-.9px}.intro p{font-size:14px;margin-top:10px}.intro-meta{display:none}.workspace{display:block}.form-card{scroll-margin-top:77px}.card-heading{padding:20px 17px;border-radius:20px;gap:12px}.request-icon{height:47px;width:47px;border-radius:14px}.request-icon svg{height:26px;width:26px}.card-heading h2{font-size:19px;letter-spacing:-.5px}.card-heading .section-kicker{font-size:11px;margin-top:5px}.time-note{display:none}
.stepper{margin:18px 0 23px;padding:4px;border-radius:12px;gap:2px}.stepper li{gap:6px;font-size:11px;padding:8px 2px;min-height:37px;border-radius:9px}.stepper li>span{width:17px;height:17px;font-size:9px}.stepper li.done svg{width:11px;height:11px}
.question-title{font-size:15px}.category-grid{margin-top:13px;border-radius:18px}.category{min-height:76px;padding:15px 16px;gap:12px}.category:not(:last-child):after{left:66px}.category-icon{width:36px;height:36px;border-radius:10px}.category-icon svg{width:22px;height:22px}.category strong{font-size:16px}.category small{font-size:11px;margin-top:3px}.context-tip{padding-top:11px;font-size:11px}.button{min-height:49px;border-radius:14px;font-size:16px;padding:14px 20px}.form-actions{padding-top:19px;gap:14px}.form-actions>span{font-size:10px}.bottom-note{text-align:center;margin:24px 0 30px}.bottom-note>svg{display:none}
aside{gap:21px}.care-card{display:none}.prep-card h3{font-size:12px}.prep-card li{font-size:14px;padding:16px 0;gap:12px}.prep-card ul{padding-inline:17px}.prep-card p{font-size:11px}.aside-help{font-size:15px;min-height:56px}footer{margin-top:29px;font-size:10px;flex-direction:column;align-items:center;gap:3px;padding-top:19px;padding-bottom:8px;border:0}footer>div{gap:14px}
.fields{padding:20px 17px;border-radius:18px}.field label,.field-label{font-size:14px}input[type=text],input[type=email],select,textarea{font-size:16px}textarea{min-height:130px}.file-drop{padding:21px 9px}.file-drop small{font-size:10px}.file-drop strong{font-size:12px}.review{border-radius:18px;padding-inline:17px}.review-row{font-size:13px;grid-template-columns:75px minmax(0,1fr);gap:10px;padding-block:14px}.consent{font-size:12px}
.alternate{padding:24px 20px;border-radius:20px}.alternate h2{font-size:24px;line-height:1.4}.search-form .button{width:100%}.demo-track{font-size:11px}.reply-area{padding:15px}.reply-area .button{width:100%}.success{padding:29px 17px}.success h2{font-size:25px}.success-buttons{flex-direction:column-reverse}.ticket-number{padding:14px;gap:12px}.ticket-number strong{font-size:18px}.help-cta{align-items:stretch;flex-direction:column;gap:16px}.icon-button{min-width:42px;min-height:42px}#toast{bottom:calc(94px + env(safe-area-inset-bottom))}
dialog{position:fixed;margin:0;inset:auto 0 0;max-width:none;width:100%;border-radius:28px 28px 0 0;padding:33px 24px calc(24px + env(safe-area-inset-bottom))}dialog:before{content:"";height:5px;width:36px;background:#b5b5be;position:absolute;top:10px;left:calc(50% - 18px);border-radius:3px}
}
@media(max-width:350px){
main{padding-inline:15px}.category{padding-inline:13px;gap:10px}.category small{font-size:10px}.card-heading{gap:10px;padding-inline:15px}.card-heading h2{font-size:18px}.stepper li{font-size:10px;gap:4px}
}
@media(prefers-reduced-motion:reduce){*,*:before,*:after{animation:none!important;transition:none!important;scroll-behavior:auto!important}}
@media(prefers-reduced-transparency:reduce){.site-header,.site-header:before,.header-inner nav,dialog{background:#f2f2f7;backdrop-filter:none;-webkit-backdrop-filter:none}}

/* Ticket-only layout: no branding panel, hero, or sidebar. */
main{max-width:752px}
.workspace{display:block;margin-top:30px}
.card-heading{background:transparent;box-shadow:none;padding:0;display:block}
.card-heading h1,.alternate h1{font-size:29px;font-weight:700;letter-spacing:-.8px;line-height:1.3;outline:none}
.brand{font-size:18px;letter-spacing:0}
.category{min-height:64px;padding:11px 19px}
.category:not(:last-child):after{left:71px}
.form-actions{gap:0;padding-top:20px}
footer{margin-top:25px;padding:14px 0 25px}
.ticket-meta{font-size:12px;color:var(--muted);line-height:1.8;margin-top:12px;overflow-wrap:anywhere}
.search-form{margin-top:25px}
.single-field{min-width:0}
.demo-track{margin-bottom:0}
.stepper{margin-top:19px;margin-bottom:22px}
@media(max-width:760px){
  .workspace{margin-top:18px}
  .card-heading h1,.alternate h1{font-size:27px}
  .category{padding:11px 16px;min-height:64px}
  .category:not(:last-child):after{left:64px}
  .category strong{font-size:15px}
  footer{flex-direction:row;gap:10px;align-items:center;margin-top:20px;padding:10px 0 8px;text-align:left}
  footer>span{font-size:10px}
  footer button{white-space:nowrap}
}

/* Required evidence, receipt acknowledgement, and long-form policy reading. */
.service-notice{margin-top:13px;padding:12px 14px;background:#e8f1ff;border-radius:12px;color:#335279;font-size:12px;line-height:1.8}
.submission-rule{margin-top:20px;padding:13px 15px;border-radius:12px;background:#fff2df;color:#76440b;font-size:13px;line-height:1.8}
.legal-links{display:flex;gap:16px;flex-shrink:0}
.save-warning{margin:22px 0;padding:19px 14px;background:#fff0eb;border:1px solid #efd0c5;border-radius:16px;color:#a72d17}
.save-warning h3{font-size:29px;font-weight:750;line-height:1.4;letter-spacing:-.5px}
.save-warning p{font-size:19px;font-weight:650;margin-top:8px;line-height:1.5}
.success h2{font-size:22px}
.ticket-id-label{display:block;text-align:left;font-size:12px;color:var(--muted);margin:0 0 8px}
.generated-id{font-family:ui-monospace,Consolas,monospace;font-size:19px!important;text-align:center;letter-spacing:.2px;background:#f2f2f7!important}
.copy-button,.activate-button{width:100%;margin-top:14px}
#copy-status{text-align:left;margin-top:10px;font-size:12px}
.save-consent{text-align:left;margin-top:21px}
.save-consent input{flex-shrink:0}
.reply-promise{margin-top:24px;padding:17px;border-radius:14px;background:#eaf3ff;color:#245080;line-height:1.8}
.reply-promise strong{font-size:18px}
.reply-promise p{font-size:13px;margin-top:6px}
.success-note{margin-top:18px}
.empty-state>.button{margin-top:18px}
#legal-dialog{max-width:820px;width:calc(100% - 40px);height:min(84dvh,850px);max-height:calc(100dvh - 32px);padding:25px}
#legal-dialog[open]{display:flex;flex-direction:column;gap:0}
#legal-dialog .dialog-head{flex-shrink:0;margin-bottom:16px}
#legal-dialog .dialog-head h2{font-size:22px;line-height:1.4}
#legal-dialog>.button{flex-shrink:0;margin-top:15px}
.legal-content{overflow:auto;flex:1;min-height:0;padding:0 9px 10px 1px;overscroll-behavior:contain;scrollbar-gutter:stable}
.legal-content:focus-visible{outline:2px solid #80baff;outline-offset:2px}
.legal-content section{margin-top:23px}
.legal-content h3{font-size:16px;line-height:1.7;margin-bottom:9px;font-weight:650}
.legal-content p{font-size:13px;line-height:1.95;margin-bottom:11px;overflow-wrap:anywhere}
.legal-content .legal-revision{font-size:11px;color:var(--muted)}
.legal-content .legal-notice{padding:14px;border:1px solid #ebcd9f;background:#fff4e3;color:#714410;border-radius:10px}
@media(max-width:760px){
 .header-inner nav{width:min(300px,calc(100% - 32px))}
 footer{align-items:flex-start;flex-direction:column;gap:4px}
 .legal-links{gap:22px}
 .save-warning{padding:17px 10px}
 .save-warning h3{font-size:26px}
 .save-warning p{font-size:18px}
 .generated-id{font-size:16px!important;padding-inline:8px!important}
 .success{padding:24px 16px}
 #legal-dialog{inset:auto 0 0;max-width:none;width:100%;max-height:94dvh;height:90dvh;padding:30px 20px calc(18px + env(safe-area-inset-bottom))}
  #legal-dialog .dialog-head h2{font-size:20px}
  .legal-content{padding-right:8px}
  .legal-content h3{font-size:15px}
  .legal-content p{font-size:13px}
}
.attachment-grid{display:flex;gap:12px;flex-wrap:wrap;margin:18px 0}
.attachment-grid img{width:110px;height:90px;object-fit:cover;border:1px solid var(--line);border-radius:10px}
.refresh-ticket{margin-bottom:18px}
.region-note{margin-top:14px}
.reply-area{margin-top:20px}
#lookup-code{display:block;width:100%;min-height:46px;border:1px solid #8c8c94;border-radius:11px;padding:12px 13px;font-size:16px;background:#f9f9fc;color:var(--ink)}
.count-badge{display:inline-flex;align-items:center;justify-content:center;min-width:22px;min-height:22px;padding:2px 6px;border-radius:20px;background:#c52329;color:#fff;font-size:11px;font-weight:650;flex-shrink:0;line-height:1.3}
.unread-notice{display:grid;gap:7px;background:#eaf3ff;color:#164574;border:1px solid #b8d5f3;border-radius:15px;padding:16px;width:100%;text-align:left;margin:18px 0;overflow-wrap:anywhere}
.unread-notice>span:first-child{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:8px}.unread-notice>span:nth-child(2){font-size:13px;line-height:1.7}.unread-notice time,.unread-notice small{font-size:11px;color:#365976}
.user-notifications{max-width:760px;margin:0 auto 18px;background:#eaf3ff;border:1px solid #b8d5f3;border-radius:16px;color:#164574}.user-notifications a{display:grid;gap:7px;padding:16px;overflow-wrap:anywhere}.user-notifications strong{font-size:14px}.user-notifications span{font-size:13px;line-height:1.6}.user-notifications small{color:#365976}
.thread-message{background:#f2f2f7;border-radius:16px;padding:17px;margin-top:12px;scroll-margin-top:100px}.thread-message.staff{background:#eef5ff}.thread-message.is-unread{box-shadow:inset 3px 0 #0062cd}.thread-message header{display:flex;justify-content:space-between;flex-wrap:wrap;gap:8px;font-size:12px;color:var(--body)}.thread-message header time{color:var(--muted);font-size:11px}.thread-message p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.85;margin-top:9px}.message-foot{display:flex;gap:8px;justify-content:flex-end;margin-top:7px;min-height:0}.message-foot:empty{display:none}.unread-tag{font-size:11px;color:#0058b8;font-weight:600}.read-receipt{font-size:11px;color:#63636a}.read-receipt.is-read{color:#227047}.conversation-empty{padding:20px 0}.conversation-heading-row{display:flex;align-items:center;justify-content:space-between;gap:12px;margin:22px 0 8px}
.ticket-info{border-top:1px solid var(--line);border-bottom:1px solid var(--line);margin:20px 0}.ticket-info summary{cursor:pointer;min-height:48px;padding:15px 0;font-size:13px;font-weight:550}.ticket-info[open] summary{margin-bottom:8px}.ticket-info .ticket-description{margin:8px 0 16px}.ticket-info>.field-note{padding-bottom:16px}
.closed-note{padding:15px;background:#fff4e3;color:#714410;border-radius:12px;font-size:13px;line-height:1.8;margin-top:20px}.sync-status{font-size:12px;line-height:1.7;color:#8b4c16}.sync-status:not(:empty){margin:12px 0}
@media(max-width:760px){
 .thread-message{padding:15px;scroll-margin-top:75px}.thread-message p{font-size:15px}.ticket-head{align-items:flex-start;gap:10px;flex-wrap:wrap}.ticket-head h3{overflow-wrap:anywhere}.ticket-meta{overflow-wrap:anywhere}.user-notifications{margin:0 0 15px}.user-notifications a{padding:14px}.reply-area{padding-bottom:4px}.reply-area .button{width:100%}.conversation-heading-row .button{min-height:44px;padding:10px 15px}.unread-notice{padding:14px}.header-inner nav a{position:relative;gap:5px}.header-inner nav .count-badge{position:absolute;top:4px;right:7px;font-size:10px;min-height:18px;min-width:18px}.status-pill{white-space:nowrap}.file-drop small{font-size:11px}
}
@media(prefers-reduced-motion:reduce){*{scroll-behavior:auto!important;transition:none!important}}
.generated-id{min-height:74px;resize:none;word-break:break-all;line-height:1.6}