.admin-page #admin-main{max-width:1340px;padding:24px;margin:auto;min-height:100dvh}
.conversation-heading{margin-top:25px}#delete-dialog h2{margin-bottom:18px}#delete-dialog label{display:block;font-size:13px;margin:14px 0 8px}
.loading{padding:30px;color:var(--muted)}
.period-date{display:grid;gap:8px;font-size:12px;color:var(--muted);margin:18px 0}.period-date input{display:block;width:100%;font-size:16px;min-height:46px;padding:10px 12px;border:1px solid #8c8c94;border-radius:11px;background:#fff;color:var(--ink)}.period-totals{display:grid;grid-template-columns:1fr 1fr;gap:12px;background:#edf5ef;border-radius:13px;padding:16px;margin:17px 0}.period-totals span{display:block;font-size:11px;color:#42634c}.period-totals strong{display:block;margin-top:8px;font-size:18px;font-weight:600}.presence-periods{list-style:none;margin:0;padding:0}.presence-periods li{padding:16px 0;border-bottom:1px solid var(--line)}.presence-periods li>div{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.presence-periods strong{font-size:14px;font-variant-numeric:tabular-nums}.presence-periods p{font-size:12px;color:var(--muted);margin:8px 0 0}.presence-periods .presence-badge{font-size:11px}.admin-page #staff-history-dialog{max-width:580px}
.escalation-inbox{display:block;width:100%;padding:16px 18px;margin-bottom:14px;background:#fff3dc;border:1px solid #e6bd78;border-radius:15px;color:#744607;text-align:left;font-size:14px;font-weight:650;min-height:52px;line-height:1.7;overflow-wrap:anywhere}.escalation-inbox:hover{background:#ffe9bf}.escalation-pill{display:inline-block;background:#fff0d3;color:#784600;border:1px solid #e9c184;padding:5px 9px;border-radius:8px;font-size:12px;font-weight:650;line-height:1.6}.escalation-from{display:block;color:#76521f;font-size:11px;line-height:1.8;margin:7px 0}.queue-card.is-escalated{box-shadow:inset 3px 0 #b67912;background:#fffdf8}.escalation-detail{margin:18px 0;padding:16px;background:#fff4df;border:1px solid #e7c38b;border-radius:14px;color:#744607;line-height:1.8;font-size:14px}.escalation-detail p{font-size:12px;margin-top:6px;overflow-wrap:anywhere}.escalation-detail small{font-size:11px}.escalation-completed{margin-top:15px;font-size:12px;color:#427052;line-height:1.8}.escalate-action{background:#fff0d3;color:#784600}.escalate-action:hover{background:#ffe5b3}
.staff-explanation{font-size:12px;color:var(--muted);line-height:1.9;margin:0 0 18px}.staff-stats{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px;margin:18px 0}.staff-filter{display:flex;align-items:center;gap:9px;min-height:44px;font-size:12px;color:var(--muted);margin:8px 0 15px}.admin-page .staff-filter input{width:18px;height:18px;min-height:18px;margin:0;accent-color:var(--action)}.staff-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px}.staff-card{border-radius:20px;background:#fff;padding:23px;min-width:0}.staff-card header{display:flex;align-items:center;justify-content:space-between;gap:12px;flex-wrap:wrap}.staff-card h2{font-size:18px;line-height:1.6;overflow-wrap:anywhere;letter-spacing:0}.staff-access{font-size:12px;color:var(--muted);margin-top:8px}.staff-card dl{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:17px;margin:23px 0}.staff-card dt{font-size:11px;color:var(--muted);margin-bottom:7px}.staff-card dd{font-size:12px;line-height:1.7;margin:0;overflow-wrap:anywhere}.staff-card .button{font-size:12px;min-height:44px}.presence-badge{display:inline-flex;align-items:center;gap:6px;border-radius:20px;padding:6px 10px;white-space:nowrap;font-size:12px;font-weight:550;line-height:1.5;background:#eeeef3;color:#626269}.presence-badge:before{content:'';width:6px;height:6px;border-radius:50%;background:currentColor}.presence-badge.online{background:#e7f5ec;color:#24683e}.presence-badge.away{background:#fff2da;color:#855312}.presence-timeline{list-style:none;padding:0;margin:15px 0}.presence-timeline li{display:flex;align-items:center;justify-content:space-between;gap:15px;border-bottom:1px solid var(--line);padding:12px 0}.presence-timeline time{font-size:12px;color:var(--muted)}#staff-history-dialog{max-width:550px;max-height:85dvh;overflow:auto}#self-presence{line-height:1.7;color:var(--muted);font-size:11px;flex-basis:100%}
@media(max-width:850px){.staff-list{grid-template-columns:minmax(0,1fr);gap:13px}.staff-card{padding:20px 18px}.staff-card .button{width:100%;font-size:13px}.staff-stats{gap:9px}.staff-stats .stat{padding:15px 12px}.staff-stats .stat span{font-size:12px}.staff-stats .stat strong{font-size:25px}.escalation-inbox{padding:14px;font-size:13px}.staff-card dd{font-size:13px}.admin-page #staff-history-dialog{max-height:85dvh}.admin-page .detail-actions{align-items:stretch}.admin-page .detail-actions .escalate-action{flex-basis:100%}}
.admin-sidebar{display:block}.queue-tools input[type=search]{display:block;width:100%;border:1px solid #8c8c94;border-radius:11px;padding:12px 13px;background:#f9f9fc;color:var(--ink);appearance:none}
.notification-center{background:#fff;border:1px solid #dedee3;border-radius:15px;margin-bottom:20px;overflow:hidden}.notification-center summary{min-height:50px;cursor:pointer;padding:15px 17px;display:flex;justify-content:space-between;gap:10px;font-size:13px;color:var(--action)}.notification-center summary span:last-child{font-size:12px;color:var(--muted)}#notification-items>.field-note{padding:15px 17px}.notification-item{display:block;border:0;border-top:1px solid var(--line);background:#fff;text-align:left;width:100%;padding:16px 18px;overflow-wrap:anywhere}.notification-item:hover{background:#f5f8fe}.notification-item>span{display:flex;align-items:center;justify-content:space-between;gap:10px}.notification-item strong{font-size:13px;line-height:1.6}.notification-item small{display:block;color:var(--muted);margin-top:6px;font-size:11px}.notification-item p{font-size:13px;line-height:1.8;margin-top:7px;color:var(--body)}
.queue-card{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(110px,.8fr) minmax(110px,.7fr) auto;align-items:center;gap:18px;padding:23px;border-top:1px solid #e7e7ed}.queue-card:first-child{border-top:0}.queue-card.has-unread{box-shadow:inset 3px 0 #0062cd}.queue-card h2{font-size:16px;line-height:1.7;letter-spacing:0;margin-top:5px;overflow-wrap:anywhere}.queue-card p{font-size:12px;color:var(--muted);line-height:1.7;margin-top:4px;overflow-wrap:anywhere}.record-reference{font-size:11px;color:var(--muted);line-height:1.7}.queue-state{display:grid;gap:9px;justify-items:start}.queue-state small{font-size:11px;color:var(--muted);line-height:1.8;overflow-wrap:anywhere}.queue-deadline{display:grid;gap:6px;font-size:11px;line-height:1.6}.queue-deadline small{color:var(--muted);font-size:11px}.queue-deadline b{font-weight:500}.queue-card>.button{font-size:12px;min-height:44px;padding:11px 13px}.queue-card>.button svg{width:15px;height:15px}.queue-preview{display:grid;gap:4px;margin-top:10px;font-size:12px;line-height:1.7;color:#164574}.queue-preview span{display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;overflow-wrap:anywhere}.queue-preview b{font-size:11px;font-weight:600}.queue-preview time{font-size:10px;color:var(--muted)}.queue-empty{padding:48px;text-align:center;color:var(--muted)}
.handling-info{display:grid;gap:6px;padding:15px 17px;background:#f2f2f7;border-radius:13px;line-height:1.7}.handling-info>span,.handling-info small{font-size:11px;color:var(--muted)}.handling-info strong{font-weight:550;font-size:14px;overflow-wrap:anywhere}.close-action{color:#a33123!important;background:#fff0ed!important}.danger-zone{margin-top:28px;border-top:1px solid var(--line);padding-top:10px}.danger-zone summary{font-size:12px;color:var(--muted);padding:14px 0;cursor:pointer}.danger-zone .button{margin:8px 0;font-size:12px}.detail-panel .ticket-info summary{font-size:14px}.detail-panel .thread-message p{font-size:14px}.detail-panel .thread-message header{font-size:12px}.admin-reply textarea{min-height:145px}.admin-reply{scroll-margin-top:20px}.admin-sidebar .count-badge{margin-left:auto}.admin-page textarea:disabled{background:#f2f2f7}.admin-page #close-ticket-dialog p{font-size:14px;line-height:1.8;margin-top:16px}
.login-card{max-width:430px;margin:12vh auto 40px;background:#fff;padding:32px;border-radius:24px}
.login-mark{width:58px;height:58px;display:grid;place-items:center;border-radius:17px;background:var(--blue);color:#fff;margin-bottom:22px}
.login-mark svg{width:29px;height:29px}.login-card h1{font-size:29px;margin-bottom:11px}.login-card>p{color:var(--muted);font-size:13px;line-height:1.8}.login-card form{margin-top:25px}.login-card label{font-size:13px;display:block;margin-bottom:9px}.login-card input{width:100%;padding:13px;border:1px solid #8c8c94;border-radius:11px;font-size:16px}.login-card .button{width:100%;margin-top:16px}
.admin-layout{display:grid;grid-template-columns:205px minmax(0,1fr);gap:28px}
.admin-sidebar{position:sticky;top:24px;align-self:start}.admin-brand{font-size:22px;font-weight:700;padding:15px 12px 28px}.admin-sidebar nav{display:grid;gap:6px}.admin-sidebar nav button{border:0;background:none;border-radius:12px;padding:13px 12px;display:flex;align-items:center;gap:10px;font-size:14px;text-align:left}.admin-sidebar nav button.active{background:#ddeafb;color:var(--action);font-weight:600}.admin-sidebar nav svg{width:19px;height:19px}.admin-person{margin-top:32px;padding:17px 12px;border-top:1px solid var(--line);font-size:13px}.admin-person small{display:block;color:var(--muted);margin-top:6px}.admin-person button{margin-top:15px;border:0;background:none;color:var(--action);padding:0;font-size:12px}.admin-content{min-width:0}.admin-heading{display:flex;justify-content:space-between;align-items:center;gap:16px;margin:11px 0 22px}.admin-heading h1{font-size:29px;letter-spacing:-.7px}.admin-heading p{font-size:12px;color:var(--muted);margin-top:8px}.admin-heading .button{min-height:39px;padding:9px 15px;font-size:12px}
.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:13px;margin-bottom:20px}.stat{background:#fff;padding:18px;border-radius:17px}.stat span{display:block;color:var(--muted);font-size:12px}.stat strong{display:block;font-size:27px;font-weight:650;margin-top:9px}.stat.alert strong{color:#ba3a19}
.panel{background:#fff;border-radius:20px;overflow:hidden}.queue-tools{display:flex;align-items:center;gap:12px;padding:19px;border-bottom:1px solid var(--line)}.queue-tools form{flex:1;display:flex;gap:8px}.queue-tools input{font-size:13px;min-height:40px;max-width:330px}.queue-tools select{width:auto;min-width:125px;min-height:40px;font-size:13px}.queue-tools .button{font-size:12px;padding:9px 13px;min-height:40px}.table-wrap{overflow-x:auto}.admin-table{width:100%;border-collapse:collapse;text-align:left;min-width:600px}.admin-table th{font-size:11px;color:var(--muted);font-weight:500;padding:14px 19px;background:#fafafd;white-space:nowrap}.admin-table td{padding:17px 19px;border-top:1px solid #ededf1;font-size:13px;vertical-align:middle}.admin-table td strong{font-size:13px;font-weight:550;display:block;max-width:290px;overflow-wrap:anywhere}.admin-table td small{display:block;color:var(--muted);font-size:10px;line-height:1.7;margin-top:5px}.admin-table .button{min-height:34px;padding:8px 12px;font-size:11px}.overdue{color:#a82f18!important}.pagination{display:flex;align-items:center;justify-content:space-between;padding:16px 19px;border-top:1px solid var(--line);font-size:12px;color:var(--muted)}.pagination div{display:flex;gap:8px}.pagination .button{padding:8px 12px;min-height:34px;font-size:11px}
.detail-panel{padding:25px}.detail-heading{display:flex;align-items:center;gap:10px;justify-content:space-between;margin-bottom:20px}.detail-heading h2{font-size:23px;line-height:1.5;overflow-wrap:anywhere}.detail-actions{display:flex;gap:10px;align-items:end;flex-wrap:wrap;padding:19px;background:#f2f2f7;border-radius:15px;margin:22px 0}.detail-actions label{font-size:12px;display:block;margin-bottom:7px}.detail-actions select{min-width:150px;font-size:13px}.detail-actions .button{font-size:12px;min-height:44px}.ticket-facts{display:grid;grid-template-columns:1fr 1fr;gap:14px;font-size:12px;line-height:1.8;color:var(--body)}.ticket-facts span{display:block;color:var(--muted);font-size:11px}.ticket-facts strong{font-weight:500;overflow-wrap:anywhere}.ticket-body{margin:22px 0;font-size:14px;line-height:1.9;white-space:pre-wrap;overflow-wrap:anywhere}.attachment-grid{display:flex;gap:12px;flex-wrap:wrap;margin:18px 0}.attachment-grid img{width:110px;height:90px;object-fit:cover;border:1px solid var(--line);border-radius:10px}.thread-message{background:#f4f4f8;border-radius:14px;padding:17px;margin-top:12px}.thread-message.staff{background:#eef5ff}.thread-message header{display:flex;justify-content:space-between;gap:10px;color:var(--muted);font-size:11px}.thread-message p{white-space:pre-wrap;overflow-wrap:anywhere;font-size:13px;line-height:1.9;margin-top:10px}.admin-reply{margin-top:25px}.admin-reply label{font-size:13px;display:block;margin-bottom:10px}.admin-reply .button{margin-top:12px}.admin-reply small{display:block;font-size:11px;color:var(--muted);margin-top:10px}
.token-create{padding:22px;display:flex;gap:12px;align-items:end;flex-wrap:wrap}.token-create .field{flex:1;min-width:180px}.token-create select{width:130px}.token-create label{display:block;margin-bottom:8px;font-size:12px}.token-note{padding:0 22px 20px;font-size:12px;line-height:1.8;color:var(--muted)}.danger{background:#c23426;color:white}.danger:hover{background:#a9241b}.dialog-actions{display:flex;gap:10px;justify-content:flex-end;margin-top:24px}#confirm-dialog h2{margin-bottom:17px}#issued-token{font-family:ui-monospace,Consolas,monospace;word-break:break-all;min-height:100px;font-size:14px}#token-dialog{max-width:520px}#token-copy-status{margin-top:12px}
@media(max-width:850px){.admin-page #admin-main{padding:16px}.admin-layout{grid-template-columns:1fr;gap:16px}.admin-sidebar{position:static}.admin-brand{padding:5px 0 15px;font-size:20px}.admin-sidebar nav{display:flex;gap:6px;overflow:auto}.admin-sidebar nav button{white-space:nowrap;padding:11px;font-size:12px}.admin-person{display:flex;align-items:center;gap:12px;flex-wrap:wrap;margin:14px 0 0;padding:12px 0}.admin-person small{margin:0}.admin-person button{margin:0 0 0 auto}.admin-heading{margin-top:0}.admin-heading h1{font-size:26px}.stats{gap:9px}.stat{padding:14px 12px}.stat strong{font-size:24px}.stat span{font-size:10px}.queue-tools{flex-wrap:wrap;padding:14px}.queue-tools form{flex-basis:100%}.queue-tools input{max-width:none}.queue-tools select{flex:1}.detail-panel{padding:18px}.ticket-facts{grid-template-columns:1fr}.detail-actions{padding:13px}.detail-actions .button{flex:1}.token-create{padding:18px}.admin-page dialog{max-height:90dvh;overflow:auto}.admin-page #toast{bottom:24px}}
@media(max-width:1050px){.queue-card{grid-template-columns:minmax(0,1fr) minmax(100px,.6fr);gap:15px}.queue-ticket{grid-column:1/-1}.queue-card>.button{justify-self:start}.queue-deadline{grid-column:2;grid-row:2/4;justify-self:end}}
@media(max-width:850px){.admin-page .stats .stat{display:flex;align-items:center;justify-content:space-between;gap:7px;padding:14px 12px}.admin-page .stats .stat strong{margin:0;font-size:24px}.admin-page .stats .stat span{font-size:11px}.admin-page .queue-tools input[type=search]{width:0;flex:1}.admin-page .admin-brand{padding-bottom:12px}.admin-page .admin-person{padding:6px 0;margin-top:8px}.admin-page .admin-layout{gap:8px}}
@media(max-width:850px){
 .admin-page #admin-main{padding:max(16px,env(safe-area-inset-top)) max(16px,env(safe-area-inset-right)) max(24px,env(safe-area-inset-bottom)) max(16px,env(safe-area-inset-left))}.admin-brand{font-size:22px}.admin-sidebar nav{gap:4px;overflow:visible;flex-wrap:wrap}.admin-sidebar nav button{min-height:46px;font-size:12px;padding:11px 10px;gap:6px}.admin-sidebar nav svg{width:17px;height:17px}.admin-person{font-size:12px;gap:8px}.admin-person strong{max-width:55%;overflow-wrap:anywhere}.admin-person button{min-height:44px;padding:10px 0}.admin-person small{font-size:11px}.admin-heading .button{min-height:44px;font-size:13px}.notification-center{margin-bottom:18px}.notification-center summary{min-height:52px;font-size:12px;padding:15px 14px}.notification-item{padding:15px}.stats{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.stat span{font-size:12px}.stat strong{font-size:28px}.stat{padding:17px}.queue-tools input,.queue-tools select,.admin-page input,.admin-page textarea,.admin-page select{font-size:16px;min-height:46px}.queue-tools form{min-width:0}.queue-tools input{width:0;flex:1}.queue-tools .button{min-height:46px;font-size:13px}.queue-card{padding:19px 17px;gap:12px}.queue-card h2{font-size:17px}.queue-card>.button{min-height:44px}.queue-state small{font-size:12px}.queue-preview{font-size:13px}.queue-preview time,.queue-deadline,.queue-deadline small{font-size:11px}.pagination{flex-wrap:wrap;gap:14px;padding:17px}.pagination .button{min-height:44px;font-size:12px}.detail-heading{align-items:flex-start;flex-wrap:wrap}.detail-heading h2{font-size:21px}.detail-panel{padding:18px 16px}.detail-actions{background:none;padding:0;gap:10px;margin:19px 0}.detail-actions .button{min-height:46px;font-size:13px;flex:1;white-space:nowrap}.ticket-facts{grid-template-columns:minmax(0,1fr);gap:14px;font-size:14px}.ticket-facts span{font-size:12px}.detail-panel .thread-message p{font-size:15px}.admin-reply .button{width:100%;min-height:48px}.admin-reply small{font-size:12px;line-height:1.8}.admin-page dialog{width:calc(100% - 24px);max-width:500px;border-radius:20px;padding:24px 20px;max-height:calc(100dvh - 24px)}.dialog-actions{flex-wrap:wrap}.dialog-actions .button{flex:1;min-height:46px}.token-create{display:grid;grid-template-columns:1fr}.token-create .field{min-width:0}.token-create select{width:100%}.token-create .button{min-height:46px}.responsive-table,.responsive-table tbody,.responsive-table tr,.responsive-table td{display:block;min-width:0;width:100%}.responsive-table thead{display:none}.responsive-table tr{padding:15px 18px;border-top:1px solid var(--line)}.responsive-table td{border:0;padding:6px 0;font-size:13px;overflow-wrap:anywhere}.responsive-table td:before{content:attr(data-label);display:block;color:var(--muted);font-size:11px;margin-bottom:5px}.responsive-table td strong{max-width:none}.responsive-table .button{min-height:44px;font-size:13px}.table-wrap{overflow:visible}.login-card{margin:7vh auto 24px;padding:26px 22px}
}